Mary G. - TikTok Creator in Toledo, OH

Tell us about yourself?

I’m a hospitality leader, experience curator, and natural storyteller with over a decade of hands-on hotel sales management and customer service expertise. As a General Manager in the hospitality industry, I don’t just understand guest experience, I build it, measure it, and elevate it daily. My background is rooted in high-level service standards, revenue strategy, and brand alignment. I’ve led teams, driven top-tier intent-to-recommend scores, managed corporate accounts, and executed exceptional moments that turn one-time guests into loyal advocates. Creating “wow” moments isn’t a trend for me, it’s the standard.